WWE Cake

WWE Cake
Cake I made for my girlfriend's son

Show piece I made in culinary school

Show piece I made in culinary school

Saturday, December 15, 2012

Managers vs Employees

In my food service experience I find that a lot of times establishments can become a battle of managers vs employees.  I believe it usually comes from changes in management.  When you have a management staff who is relaxed on some of the rules, then you change over the management staff and try to lay down the law so to speak the employees tend to rebel.  Sometimes this happens when one manager leaves and a new one is brought in to fill the position.  The battle can also arise when there is an inconsistency in counseling employees. 
     I find that the younger staff members tend to test management more often than older staff members.  The younger employees are there to make a few dollars and don't really have much responsibility.  Where as the older staff members are trying to support families or to make a living.  A lot of the younger staff tend to have the attitude of i don't care I'll just get another job.  These are the staff members that will try to tell you what they will and will not do.  The flip side of this is with the older staff who have been with the company for a long time and think they know better than management because they may have been there longer.
     Some of these types of employees can be counseled and become very productive good employees.  While others are like poison to the rest of the staff and get others to follow them creating a bad environment.  These types of people challenge management at every turn until they quit or get fired.  Some of them will straighten out after counseling just long enough until you have to start the counseling process over again.  This makes them very difficult to get rid off unless they do something that gives you cause for immediate termination.
    The best thing to avoid the managers vs employees situation is that management needs to be consistent  and all on the same page.  Management also has to treat the employees with respect as well



Anonymous said...
This comment has been removed by a blog administrator.
Steve DiGioia said...

This is the Steve DiGioia, formerly the Banquet Manager from the blog “So You Want to Be a Banquet Manager”.

I hope you are well. Even though I have stopped writing on that blog, I haven’t gotten out of the business. It’s in my blood as they say.

I just finished writing a book entitled “Earn More Tips On Your Very Next Shift…Even If You’re a Bad Waiter.

This book has a different take on this well traveled subject. I focus on ways a waiter, or bartender, etc, can make bigger tips and raise the level of customer service at his or her property at the same time.

I’ve been doing this for 25+ years so it was time for me to throw my hat in the book writing ring.

I have always appreciated the support fellow industry blogs have given me and hope I can ask a favor of you.

Would you be kind enough to place a link to my book’s website on your site, in the hopes that some of your viewers will learn about my book?

And hopefully, if they are a waiter, they can increase their tips as well.

The website address is:

If you’re not interested, that’s ok but I do appreciate the effort. Thank you in advance, either way.

Steve DiGioia
The “Banquet Manager”

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Commercial Restaurant Chairs said...

Interesting take. I also feel that this position/daily battles between management and employers isn't limited to just the restaurant industry.

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